Thank you very much for sharing your feedback and for highlighting the excellent location, the pool area, and the spaciousness of the apartment. We are also pleased to see such positive scores in most categories, especially for the friendliness of our reception team and the maintenance of the gardens and pool. Regarding your comments about the kitchen amenities, we appreciate you bringing this to our attention. While the equipment provided meets the standards of our apartment category, we understand that practical items such as tea towels can make a stay more comfortable. We will review this with our team to ensure we continue improving the guest experience. We are also sorry to hear that the floors did not meet your expectations. Our housekeeping team follows strict cleaning procedures, and we regret if on this occasion the result was not as it should be. Your comment has been shared with the team to reinforce our quality standards. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and offer you an even better stay next time. Kind regards, Customer Service Team

Thank you very much for your wonderful review and for awarding us top marks in every category. We are delighted to hear that you enjoyed the cleanliness of the complex, the friendliness of our staff, and the beautiful sea views — it is always a pleasure to know that our guests feel comfortable and well looked after. Regarding your comment about air conditioning, we appreciate you sharing your thoughts. Our apartments are equipped according to the official category of the complex, and the mild climate of Lanzarote throughout most of the year generally provides a comfortable environment. However, we understand that preferences can vary, and we will certainly take your suggestion into consideration as we continue reviewing possible improvements. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back for another enjoyable stay. Kind regards, Customer Service Team

Thank you very much for your lovely review and for awarding us such high scores across all categories. We are delighted to hear that you enjoyed the new bar area, the afternoon entertainment, and the convenience of our shower room for late flights. It is also wonderful to know that our friendly staff helped make your stay even more enjoyable. Regarding your comment about the kitchen knives, we appreciate you bringing this to our attention. Although the apartment equipment meets the standards of our category, we understand how important it is for guests to have practical and comfortable utensils during their stay. We will review this with our team to ensure everything remains in good condition and easy to use. Thank you once again for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back on your next visit. Kind regards, Customer Service Team

Thank you very much for sharing your feedback and for highlighting the cleanliness, spaciousness, and secure environment of our complex. We are also pleased to see strong scores in most categories, especially for the friendliness of our reception team and the maintenance of the gardens and apartments. Regarding the lower ratings, we would like to address them with care. Our pool and apartment maintenance teams work daily to ensure everything remains in good condition, and we regret if certain aspects did not fully meet your expectations during your stay. Your comments help us identify where we can continue improving. We truly appreciate your time and your constructive feedback. We hope to have the opportunity to welcome you again and offer you an even more satisfying experience on your next visit. Kind regards, Customer Service Team